CLARO, Cecilia. Analysis of the existence of a culture of organizational listening, from managers in the multi-store sector in Chile. Revista de Comunicación, Piura, Perú., v. 20, n. 1, p. 67–84, 2021. DOI: 10.26441/RC20.1-2021-A4. Disponível em: https://revistadecomunicacion.com/article/view/2146. Acesso em: 4 feb. 2026.